Privacy Policy

Updated: July 15, 2010

This privacy policy covers the Web site www.groketeer.com (the “Site”) and the services available through the Site. Groketeer and its affiliates, including but not limited to Invoke Solutions, Inc. and its subsidiaries (“Groketeer”, “we”, “us” or “our”) may post supplementary privacy notices for some of those services where more detailed information is required to explain our privacy practices in relation to them. By using the Site, you agree to this privacy policy.

1. Information Collection

Information You Provide

If you register for a free account, we collect your name, email address and password and may collect certain demographic information, such as your time zone or country.

If you purchase a subscription account or other service from us, you must provide certain additional personally identifiable information on our order form; in particular, certain contact information (including your name, address, email address, and billing address) and financial information (including credit card number and expiration date), which we use for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. You will not be able to open an account if you do not provide the information that is identified as required in the account registration and/or purchase process.

When registering for an account or using other features on the Site, you may also have the option to provide business and additional demographic information to us. We encourage you to submit this information so we can provide you a more personalized experience on our Site, but such information is not required to use the Site.

If you submit a testimonial to the Site, we may collect your name, email address and any other personally identifiable information that you voluntarily include in your testimonial.

If you subscribe to a newsletter, we may collect your name and email address.

From time-to-time we may provide you with the opportunity to participate in our surveys on the Site. If you participate, we may request certain personally identifiable information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes demographic information (such as zip code), and could also include contact information (such as your name and address).

We may collect your personally identifiable information from third parties if you give permission for those third parties to share your information with us. For example, we provide you with the option of signing into our Site with your Google account details. If you do this, the authentication of your details is handled by Google and we only collect information about your Google account that you expressly agree to share with us at the time you give permission for your Groketeer account to be linked to your Google account. We use this information to facilitate account creation and the login process.

If a user uses our tool to send you a share results invitation email, we collect your email address if the user provides it to us.

Automatically Collected Information

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the Site, to understand users’ movements around the Site and to gather demographic information about our user base as a whole.

We also use “cookies” to recognize specific visitors and more quickly provide personalized content, or grant you unimpeded access to the Site. Cookies are small text files a Web site can use to recognize repeat users. With cookies enabled, you will often not need to fill in password or contact information. Information gathered through cookies also helps us measure use of our Site. Cookie data allow us to track usage behavior and compile data that we can use to improve the Site.

Generally, cookies work by assigning a unique number to the user that has no meaning outside of the Web site that he or she is visiting. You can easily turn off cookies. Most browsers have a feature that allows the user to refuse cookies or issues a warning when cookies are being sent. Please consult the “Help” section of your browser for more information about how to disable cookies. However, our Site will not function as effectively without cookies. Enabling cookies ensures a smooth, efficient visit to our Site.

We use a third-party tracking service that uses cookies and web beacons to track aggregated anonymized data about visitors to our Site to capture usage and volume statistics to help us improve our Site. We have no access or control over these tracking technologies.

This privacy policy covers the use of tracking technologies by Groketeer only and does not cover the use of tracking technologies by any third party.

Children Under Thirteen

Our Site is not intended for, and is not directed to, children under the age of thirteen. Groketeer does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under thirteen, please do not use this Site or the services available through this Site.

2. Information Use

In addition to the uses of your information described elsewhere in this privacy policy, we may also use your information in one or more of the following ways. We will not use or share your personally identifiable information in ways unrelated to those described in this privacy policy without your permission.

Communications from Groketeer

We will use your information to communicate with you and provide you with transactional messages in response to your inquiries, to provide the services you request, and to manage your account. As an example, when you register for an account (including a free account), you will receive a short welcome and activation email.

We will send you service-related announcements when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. If you are a paid subscriber, you may also receive emails regarding your account status and billing. Generally, you may not opt-out of these transactional communications which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.

We may use your information to contact you about other products or services that we offer and about products and services of third parties in which you may be interested. You may opt out of receiving such communications from us at any time (but not the transactional emails described in the paragraphs above) by contacting us as set out below in the section below entitled “Opting Out of Communications from Groketeer”.

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, we provide you a way to unsubscribe from newsletters at any time. Please see the section below entitled “Opting Out of Communications from Groketeer”.

We post testimonials on the Site that you submit to us from time to time. We always request permission to post your testimonial on the Site, and we may use your information to contact you for the purpose of requesting such permission.

Sending Emails on Users’ Behalf

At the direction of our users, we send share results invitation emails on behalf of them to email addresses provided by them. Each user’s list of such email addresses is stored on our system, but the email addresses in those lists are not used by Groketeer in any other way. The emails sent on a user’s behalf might appear to come from that user’s email address.

Use of Uploaded Content/Data

Your uploaded content/data are kept in strict confidence and used in compliance with legal requirements. We will never use your uploaded content other than in accordance with this privacy policy unless we have your consent, and then only anonymously and by aggregating them with content from other users. You may be asked whether you wish to opt in to allowing us to use your uploaded content in this way at the time of creating your account. If you opt in, we may use the anonymized and aggregated content to create data services or content.

Depending on the account features you select, you have the ability to export, share, or publish data from your reports. We provide various features to export, share, or publish your reports in summary or detailed format.

We may also use your information, including your uploaded content to help you with your own report creation and analysis, and to help us provide and improve our overall report services.

Statistical Analyses

Groketeer reserves the right to perform statistical analyses of user behavior and characteristics. We do this in order to measure interest in, and use of, the various areas of the Site. Statistical analyses are performed on anonymized, aggregated data.

IP Addresses

Groketeer collects IP addresses for system administration and record keeping. Your IP address is automatically assigned to your computer when you use the World Wide Web. Our servers record incoming IP addresses. By tracking IP addresses, we can determine which Web sites refer the most people to Groketeer. The IP addresses are analyzed in the aggregate, and we may also associate your IP address with your account for the purpose of managing your account.

3. Sharing Information with Third Parties

Service Providers

We use third parties to provide billing services on our Site. When you purchase a service from us, we will share contact and credit card information as necessary for the billing service provider to provide that service. We may also from time to time share your personally identifiable information with other service providers to enable them to assist us to provide our survey-related services. Our service providers are contractually prohibited from using your information for any other purpose, including their own marketing purposes.

Groketeer does not ever disclose your uploaded content/data unless you permit or request for us to do so.

4. Disclosures Required by Law

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us.

5. Merger or Other Acquisition

We may transfer your personally identifiable information to a successor entity upon a merger, consolidation or other corporate reorganization in which Groketeer participates or to a purchaser of all or substantially all of Groketeer’s assets to which this Site relates.

6. Opting Out of Communications from Groketeer

Upon request, Groketeer will allow any user to opt out of our monthly newsletter and from receiving emails about other products and services. You can contact us through our Help Center by email (support@groketeer.com), or follow the unsubscribe instructions included in each promotional email sent to you, including the newsletter.

7. Accessing, Changing or Deleting your Information

We endeavor to ensure that your personally identifiable information is accurate by collecting it directly from you and providing you with the ability to update it.

If your personally identifiable information changes, or if you no longer desire our service, you may request us to correct, update, or delete your personally identifiable information or deactivate your account by making the change on our My Account page, by emailing our Customer Support at support@groketeer.com, or by contacting us by postal mail at the address listed below. We will endeavor to fulfill requests to delete personally identifiable information unless such information is required to be retained by law or for legitimate business purposes (such as storage in backup media created as part of our routine system backup procedures). We will respond to your request for access, amendment, or deletion within 30 days.

Where we have collected your personally identifiable information on behalf of a report creator, contact the report creator if you want to access, update, or delete that information.

8. Groketeer Security Statement

Keeping your data secure is important to us. We use the latest technology and policies to protect data.

Personally identifiable information collected through our Site is kept in a secure database and all reasonable safety measures are taken to secure it. When you enter personally identifiable information on the registration form or upload data/content to your account, it is encrypted using secure sockets layer (SSL) technology.

However, no Internet or e-mail communication is ever fully secure or error free including e-mails sent to or from our Site. You should pay special attention when deciding what information you send us via e-mail. Please keep this in mind when disclosing any personally identifiable information to us via the Internet.

If you have any questions about security on our Site, please email us at support@groketeer.com.

9. Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please check for change notices on a regular basis. If we decide to change our privacy policy in a material way, we will post a prominent change notice on the Site, and we may notify you by email of those changes so that you continue to be aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

10. Links to Other Web Sites

This Site contains links to other web sites that are not owned or controlled by Groketeer. Please be aware that Groketeer is not responsible for the privacy practices of such other web sites. We encourage you to be aware when you leave our Site and to read the privacy policies of each and every web site that collects personally identifiable information. This privacy policy applies only to information collected by this Site and the services available through the Site.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at:

Support: support@groketeer.com

Mailing Address:

Groketeer, Invoke Solutions
375 Totten Pond Road, Suite 400
Waltham, MA 02451